Terms of Use
Last updated: September 23, 2026
These Terms of Use govern your use of PawPaw Health, operated by S.I.T. Technology. By using PawPaw, you agree to these terms.
PawPaw is not veterinary advice
PawPaw helps you organize pet care information. It does not diagnose, treat, or replace a licensed veterinarian. AI summaries and extracted details can be incomplete or incorrect and must be reviewed before use. For urgent concerns, contact a veterinarian or emergency veterinary service.
Your account and content
You are responsible for keeping your account credentials secure and for ensuring that information you add or share is accurate and appropriate. Only share a pet with people you trust, and choose the least access needed for each person.
Acceptable use
You may not misuse PawPaw, attempt to access another person’s data, interfere with the service, submit unlawful content, or use the service in a way that harms people, animals, or systems.
Free and PawPaw Plus
PawPaw Free includes all core functions for one pet and one caregiver, plus five AI document reviews per month. PawPaw Plus is an auto-renewable monthly subscription that supports unlimited pets and caregivers and includes up to 50 AI document reviews per month under a fair-use policy. The exact price is shown by the Apple App Store or Google Play before purchase.
Payment is charged to your selected store account when you confirm the purchase. The subscription renews automatically unless cancelled before the end of the current period under the terms shown by the store. You can manage or cancel it in your Apple App Store or Google Play subscription settings. Deleting a PawPaw account does not itself cancel a store subscription.
PawPaw Manager business plans
Business subscriptions are separate from PawPaw Health mobile subscriptions. Monthly USD prices per location include tax: $9.99 for independent pet sitters and solo groomers, $29.99 for grooming salons, daycare and boarding centres, and $49.99 for veterinary clinics. These plans include unlimited staff and pet records. Verified nonprofit shelters and rescues receive free access after eligibility review.
Eligible businesses receive one 30-day trial. Online trials start when Paddle checkout is completed and require payment details. The subscription then renews monthly unless canceled before the trial or current billing period ends. Re-subscribing does not restart the trial. Invoice billing is arranged separately; its trial starts with the first invoice request.
Paddle is the merchant of record for online business subscriptions. Confirm the currency and total at checkout. Manage or cancel your subscription through Billing or the link in your Paddle email. Cancellation normally takes effect at the end of the current billing period. Deleting an account or workspace does not cancel a Paddle subscription. After paid access ends, existing records and billing remain available, while new business activity requires an active plan.
For refund requests, contact Paddle or PawPaw with your purchase reference. Cancellation does not automatically request a refund. See our payments and refunds page and Paddle buyer terms. Statutory rights remain unaffected.
Changes and availability
We may update PawPaw or these terms as the service develops. We may change, pause, or discontinue features when reasonably necessary. Your continued use after an update means you accept the updated terms.
Contact
Questions about these terms can be sent to pawpaw@sit-technology.com.