PAYMENTS & REFUNDS

Clear about payments.

Last updated: September 23, 2026

Business subscriptions

Our monthly prices per location are USD 9.99 for independent sitters and solo groomers, USD 29.99 for salons, daycare and boarding centres, and USD 49.99 for veterinary clinics, including tax. Verified nonprofit shelters and rescues receive free access after review.

Eligible businesses receive one 30-day trial. Online trials start when you complete Paddle checkout and require payment details. The monthly subscription then renews automatically unless you cancel before the trial or billing period ends. Re-subscribing does not restart the trial. Invoice billing is arranged separately with PawPaw.

Paddle is the merchant of record for online business subscriptions. Use the subscription management link in Billing or your Paddle email to manage or cancel a subscription. Deleting a workspace or PawPaw account does not cancel its Paddle subscription.

For an online payment refund, contact Paddle support or PawPaw with the purchase reference. Requests are handled under the terms applicable to the purchase and your statutory rights. Cancellation stops future renewal; it does not itself submit a refund request. For an invoice paid directly to PawPaw, contact us.

PawPaw Health mobile purchases

Purchases made through the Apple App Store or Google Play are managed through the store used for the purchase. To request a refund, follow Apple’s refund process or Google Play’s refund process. The applicable store policies determine eligibility. Manage or cancel a mobile subscription through your store account.

Questions about a charge?

Contact pawpaw@sit-technology.com with the product name and purchase date. Do not send payment-card details.

Operated by S.I.T. Technology Co., Ltd. Back to PawPaw